Shipping

TO RECEIVE YOUR ORDER BEFORE CHINESE NEW YEAR, WE RECOMMEND CUSTOMERS TO OPT FOR HONESTBEE DELIVERY OR ROADBULL DELIVERY.

 

FREE SHIPPING ON PURCHASE OF 2 REGULAR PRICED INSTOCK ITEMS WORTH $80 & ABOVE.

Free shipping by Roadbull Delivery for the purchase of 2 regular priced instock items of $80 and above in a single order.

 

SHIPPING METHOD AND CHARGES 

You can choose to have your order to be despatched using the following shipping methods:

SHIPPING METHOD
DELIVERY
LEAD TIME
SHIPPING
CHARGES
TRACKING
SMS
NOTIFICATION
COMPENSATION
LIMIT
Roadbull Delivery 
1 to 2 working days
From $3.10
Yes
Yes
$200
Honestbee Delivery
1 to 3 working days
From $3.50
Yes
Yes
$200
S.F. Delivery 
2 to 5 working days
From $2.80
Yes
No
$35
Singpost Smartpac
1 to 3 working days
From $4.54
Yes
No
3 Smartpac
Singpost Normal Mail
3 to 5 working days
From $1.90
No
No
No compensation
provided

Faire Belle recommend customers to opt for Roadbull Delivery for a safe and secured delivery of your parcel. 

Faire Belle will despatch your order within 1 to 3 working days upon order confirmation and receiving of payment.

Backorder items will be ship out separately from instock items. Therefore for orders containing instock items and backorder items, 2 shipment charges will apply. 

Free shipping by Roadbull Delivery for the purchase of minimum 3 regular priced item worth $80 and above. (excluding sale and discounted item). 1 free shipment for each eligible order. Orders containing pre-order and backorder items are not eligible for free shipping. 

Faire Belle reserved the rights to subsitute the shipping carrier provided for orders above $80 with any other shipping carrier it deem fit. 

PLEASE NOTE: Due to the festive peak period, please expect additional 2 - 5 working days delays to the delivery of your parcels from Dec 2017 to Feb 2018.

 

Roadbull Delivery (Recommended)

Shipping cost starts at $3.10. The pricing would be reflected during checkout.

Shipping would take 1 to 2 working days upon despatch for the first delivery attempt by Roadbull. Delivery will be done Monday to Saturday (excluding Public Holiday and eve of Public Holiday) anytime between 8am to 10pm

A tracking number would be provided by Roadbull via SMS to the contact number given for the shipping address after the parcel has been picked up by Roadbull and you can track the parcel at http://www.roadbull.com

Notification(s) are workflow triggered and SMS(es) will be sent at the relevant delivery stage(s) (such as successful pickup of the parcel) to notify the recipient at the nominated contact number. If your parcel is non-delivered, you can request for a redelivery.

Roadbull provides a maximum of 2 delivery attempt to your shipping address. Once the 2 delivery attempt has been exhausted, the parcel would be sent back to Faire Belle. Customer would have to top up the shipping charges to resend the parcel.

Roadbull does not deliver to any location listed as No-go zones.

For lost and damaged parcel, the compensation limit is the product sub-total of the order shipped in the parcel, up to a maximum value of Two Hundred Singapore Dollars, provided by Roadbull. 

 

Honestbee Delivery 

Shipping cost starts at $3.50. The pricing would be reflected during checkout.

Shipping would take 1 to 3 working days upon despatch for the first delivery attempt by Honestbee. Delivery will be done Monday to Saturday (excluding Public Holiday and eve of Public Holiday) anytime between 8am to 10pm

Notification(s) are workflow triggered via SMS and sent at the relevant delivery stage(s) (such as successful pickup of the parcel) to notify the recipient at the nominated contact number. If your parcel is non-delivered, you can request for a redelivery.

Honestbee provides a maximum of 2 delivery attempt to your shipping address. Once the 2 delivery attempt has been exhausted, the parcel would be sent back to Faire Belle. Customer would have to top up the shipping charges to resend the parcel.

Honestbee does not deliver to any location listed as No-go zones.

For lost and damaged parcel, the compensation limit is the product sub-total of the order shipped in the parcel, up to a maximum value of Two Hundred Singapore Dollars, provided by Honestbee. 

 

S.F. Delivery

Shipping cost starts at $2.80. The pricing would be reflected during checkout.

Shipping would take 1 to 3 working days upon despatch for the first delivery attempt by S.F. - Shun Feng Delivery. Delivery will be done Monday to Friday (excluding Public Holiday and eve of Public Holiday) anytime between 9am to 6pm

Request for tracking status and/or tracking number of the parcel will be only available upon request 7 days after the despatch of the parcel

Shun Feng provides a maximum of 2 delivery attempt to your shipping address. Once the 2 delivery attempt has been exhausted, the parcel would be sent back to Faire Belle. Customer would have to top up the shipping charges to resend the parcel.

Shun Feng does not deliver to any location listed as No-go zones.

For lost and damaged parcel, the compensation limit is the product sub-total of the order, up to a maximum value of Thirty-five Singapore Dollars per order in the form of a credit voucher valid for 180 days. 

S.F. Delivery customer service - website: http://www.sf-express.com/sg/en/ hotline: 1800 311 1111

 

Singpost Smartpac

Shipping cost typically starts at $4.54 for the first item and additional $1.10 for each item, capped at a maximum of 1kg per parcel

Shipping would take 1 to 5 working days upon despatch for the first delivery attempt by Singpost

Singpost Smartpac is trackable, however, there is no compensation available in the event the parcel is damaged, missing or lost. 

If the parcel is non-delivered, you can request a redelivery via www.singpost.com.sg or self-collection from your area's designated Singpost post office within 2 weeks from the first delivery attempt made.

In the event your parcel is not collected and/or delivered by Singpost within their stipulated timeframe, the parcel would be sent back to Faire Belle. Customer would have to top up the shipping charges to resend the parcel. 

 

 

Singpost Normal Mail

Shipping cost typically starts at $1.90 for the first shipping unit and $0.80 for each additional shipping unit.

Each item is typically about 1 to 3 shipping units. 

Shipping would take 3 to 5 working days upon despatch during non-peak mailing and delivery period.

Size and weight restrictions apply. For item(s) and order(s) exceeding the size and/or weight restriction, Singpost Normal Mail will be not available as a shipping carrier during checkout. 

Singpost Normal Mail is untrackable and uninsured, therefore there is no compensation provided by Faire Belle or Singpost in the event the parcel is misdelivered, lost during delivery or missing during delivery. There is a high risk for the parcel to be lost during delivery as it is untraceable.

Faire Belle does not recommend customer to choose Singpost Normal Mail. 

Faire Belle will not be responsible for the parcel in the event the parcel is lost, missing and/or non-delivered.

In the event if the parcel does not fit into your letterbox, you would need to collect the parcel from your area's designated Singpost post office. In the event if the parcel is of a size defined by Singpost, postman may attempt a doorstep delivery and/or redirect the parcel to the designated Singpost post office instead of letterbox delivery. 

 

Ninja Van (Ninja Van Registered Delivery / Ninja Van Express Delivery)

We have ceased offering Ninja Van as a shipping carrier with effect from 4 February 2016 because of delivery efficiency issues.

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