Returns

Your purchase is a tacit agreement to the Terms and Conditions listed below for returns.

IF THE SIZE DOES NOT FIT YOU

  • You contact us at returns@fairebelle.com with your order number and the name/size of the item(s) you wish to return. This needs to be done within 14 calendar days from the date you receive the item. 
  • We will issue you a store voucher with a 30-day validity. $2 will be deducted from the store voucher as part of the handling process. 
  • We reserve the right to reject any request so as to prevent abuse of the system. We will assess every request and determine if the item(s) can be exchanged for a store voucher. 
  • For items purchased/exchanged using store vouchers, we will not allow an exchange for another set of store vouchers. However, we allow a one to one exchange for the same item(s). We will charge you $3.50 (Unsubsidised delivery fee) and a handling fee of $2 in order to mail you the exchanged item(s).
  • For items purchased using Redemption Points, we will assess if store vouchers can be issued. If a store voucher is issued, the final amount will be after the deduction of the Redemption Points used and $2. The $2 deducted is to cover the subsidised shipping fee for the previous purchase and the handling of the return. The Redemption Points will be forfeited. 
  • Items purchases during a sale or using discount codes are not eligible for returns.
  • If an item is purchased with free delivery, the value of the final store voucher will be after the deduction of $3.50 (Unsubsidised delivery fee) and $2 handling fee. 

IF YOU RECEIVE AN INCORRECT ITEM

  • We apologise if an incorrect item has been mailed to you.
  • You may contact us at returns@fairebelle.com to notify us of the situation within 14 calendar days from the date you receive the item. The count down starts from the date you receive the parcel. Otherwise, your request will be rejected.
  • A courier will deliver the correct item in exchange for the incorrect one.
  • In the situation that the correct item is out of stock, the customer will be reimbursed with store credits of the same value.
  • The store credits have a 90-day validity from the date of issue.
  • No refund in the form of cash or reverse charge back to the credit/debit card will be provided under any circumstances.
  • It is the customer’s responsibility to ensure that the item is securely packaged and accurately mailed to the address given. We will not be liable for any packaging fees incurred. 

IF YOU RECEIVE A DEFECTIVE ITEM

  • We apologise if you have received a defective item.
  • You may contact us at returns@fairebelle.com with pictorial evidence of the manufacturing defect within 14 calendar days upon receiving your parcel. The countdown starts from the date you receive the parcel. Otherwise, we will not accept your return.
  • If a defect is ascertained, an exchange of the same item in the same size and colour will be provided. A courier will deliver the new item in exchange for the defective one. 
  • In the event that the item of the same size and colour is out of stock, you will be reimbursed with store credits of the same amount. The store credits will be issued within 7 calendar days after we receive the item. 
  • Please note that store credits is not applicable on postage and has a 90-day validity from the date of issue.
  • No refund in the form of cash or reverse charge back to the credit/debit card will be provided under any circumstances.
  • It is your responsibility to ensure that the item is securely packaged and the sender's address is included on the parcel.

MANUFACTURING DEFECTS

As our apparels are mass manufactured, the following features are not considered manufacturing defects:

  • Measurements varying 0.5 to 1.0 inches from the stated measurements
  • Slight colour discrepancies arising from computer screen resolutions that vary among electronic items/screens
  • Items with slight imperfections (loose threads, small dotted stains on fabric, small stains on lining, etc.) which do not affect the overall appearance of the item
  • Different placement of prints. For apparels with prints, print placements differ on every piece.