1. We only accept a return or an exchange if:
- An incorrect item is received
- A defective item is received
- Purchased item's size does not fit (subject to item's availability)
2. To qualify for a return or an exchange, all items must be returned to us in their original condition.
- The items' original packaging and clothing label/tag (if any) must remain intact
- The items also cannot be worn, washed, altered, stained/marked and perfumed
3. If your purchased item's size does not fit you, we can exchange another size for you. However, the item to be exchanged must be of the same design and colour. Send us your order ID and a picture of the item you wish to exchange for another size to firstname.lastname@example.org. We will send you an email with instructions to:
- Pass the item to a Last Mile Delivery personnel
- Pay us an administrative and handling fee of $2.00 via interbank fund transfer
- Pay us a Last Mile Delivery shipping fee of $2.50 for us to deliver the exchanged item to you
- Upon receiving our e-mail, you must send your item to us within 3 working days. Otherwise, we will not process the exchange for you
If you use SingPost Standard/Normal Mail to mail the item to us, it may get lost due to its postage system. If your item is lost, we will not bear any responsibility.
4. If the size requested by you is not available at the point while we are processing your request, we will not make a refund to you or allow you to change to another item of a different design/colour.
5. For an incorrect or a defective item, send us your order ID and a clear picture of the item and its defect to email@example.com. Mail the item to us via registered post.
If the item is found to be defective, we will reimburse you the postage fee by store credits.
If the item is not found to be incorrect or defective, you would need to pay us a Last Mile Delivery shipping fee of $3.50 for us to return the item to you.
6. We do not accept a return or an exchange for:
- Items purchased with discount/promotion codes
- Items on sale
- Items which are in free size
- Items where only one size was available for sale
- Seasonal items, e.g., Cheongsam