All return request must be made by 17 January 2017 and the return parcel must reach us by 20 January 2017 for the return parcel to be processed and the exchange parcel to be sent out before Chinese New Year.
Returns/exchange is only accepted for:
1) Incorrect item received
2) Defective item received
3) Size exchange due to misfit of size (subject to product availability)
Please kindly note: Requests for refunds or returns in the event that size exchange is not applicable will be duly rejected.
To qualify for a return or exchange, all item must be returned in its original conditions with the original packaging, clothing label and clothing tag(if any) remained intact. The item must also be unworn, unused and unwashed.
Size exchange request may only be made for another size for the original item (in the original design and colour) purchased by the customer. Faire Belle will only authorise size exchange request for an item with multiple size options. A restocking fee of $1.90 per item (excluding all shipping fees) is applicable for size exchange. Customer will have to pay for all shipping charges incurred for the size exchange such as the return shipping fees.
Size exchange is not available for:
- item purchased with discount/promotion codes
- sale items
- free-sized items
- items where only one sizing was available for sale
- size requested by the customer is not available at the point where Faire Belle processes the size exchange request.
Refunds will not be processed in the event that the size which customer wishes to exchange for is unavailable.
To initiate a return or exchange, please email us at [email protected] within 7 days from the dispatch of your parcel or 3 days from the delivery of your parcel (determined by tracking information, if available, for your parcel, or the lead time as per service guidance for Singpost Normal Mail), whichever is earlier, with your order number, picture of the product and/or defect area (for incorrect item return case and defective item return case), the size you wish to exchange (for size exchange).
Upon receiving the return instructions from Faire Belle, customers must send out their return parcel within 3 working days.