Returns

Your purchase is a tacit agreement to the Terms and Conditions listed below for returns.

THE SIZE DOES NOT FIT YOU

We issue you a store voucher with a 30-day validity. However, terms and conditions apply. A store voucher cannot used during a sale period.

We reserve the right to reject any request so as to prevent abuse of the system. We will assess every request and determine if the item(s) can be exchanged for a store voucher. 

Items purchased/exchanged using store vouchers are not eligible for exchange for another set of store vouchers. However, we allow a one to one exchange for the same item(s). We will charge you $3.75 (Unsubsidised delivery fee) and a handling fee of $2 in order to mail you the exchanged items.

For items purchased using Redemption Points, we will assess if store vouchers can be issued. If a store voucher is issued, the final amount will be after the deduction of the Redemption Points used and $2. The $2 deducted is to cover the subsidised shipping fee for the previous purchase and the handling of the return. The Redemption Points will be forfeited. 

If an item is purchased with free delivery, the value of the final store voucher will be after the deduction of $3.75 (Unsubsidised delivery fee) and $2 handling fee. 

Please contact us at returns@fairebelle.com with your order number and the name/size of the item you wish to return. This has to be done within 7 calendar days from the date you receive the item. 

We will give you more details in our correspondence to you.

YOU RECEIVED AN INCORRECT ITEM

We apologise if an incorrect item has been mailed out.

Please contact us at returns@fairebelle.com to notify us of the situation within 7 calendar days from the date you receive the item. The count down starts from the date you receive the parcel.

A courier will deliver the correct item in exchange for the incorrect one.

In the situation that the correct item is out of stock, the customer will be reimbursed with store credits of the same value.

The store credits have a 90 days validity from the date of issue.

No refund in the form of cash or reverse charge back to the credit/debit card will be provided under any circumstances.

It is the customer’s responsibility to ensure that the item is securely packaged and accurately mailed to the address given. We will not be liable for any packaging fees incurred. 

YOU RECEIVED A DEFECTIVE ITEM

We apologise if you have received a defective item.

Please contact us at returns@fairebelle.com with pictorial evidence of the manufacturing defect within 7 calendar days upon receiving your parcel. The countdown starts from the date you receive the parcel. Otherwise, we will not accept your return.

We will ascertain the defect and advise you on what to do after that.


As our apparels are mass manufactured, the following features are not considered manufacturing defects:

1. Measurements varying 0.5 to 1.0 inch from the stated measurements;

2. Slight colour discrepancies arising from computer screen resolutions that vary among electronic items/screens;

3. Items with slight imperfections (loose threads, small dotted stains on fabric, small stains on lining, etc.) which do not affect the overall appearance of the item; and

4. Differing placement of prints from showcased items. For apparels with prints, print placements will differ from piece to piece.


If a defect is ascertained, an exchange of the same item in the same size and colour will be provided.

A courier will deliver the new item in exchange for the defective one. 

In the event that the item of the same size and colour is out of stock, you will be reimbursed with store credits of the same amount. 

You are requested to return the item via normal mail with a certificate of posting from the post office.

Only normal mail postage fees will be reimbursed in the form of store credits. We will not be liable for any packaging/additional postage fees. 

Store credits will be issued within 7 calendar days after we receive the item. 

Please note that store credits is not applicable on postage and has a 90 days validity from date of issue.

No refund in the form of cash or reverse charge back to the credit/debit card will be provided under any circumstances.

For items purchased using Redemption Points, we will assess if store vouchers can be issued. If a store voucher is issued, the final amount will be after the deduction of the Redemption Points used. The Redemption Points will be forfeited. 

It is your responsibility to ensure that the item is securely packaged and the sender's address is included on the parcel.

Faire Belle

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Customer Care

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